Terms and Conditions — Calm Mind Collective

Last updated: 02.07.2026

Please read these Terms and Conditions ("Terms") carefully before purchasing products or booking services through us.

By purchasing, registering for, or accessing any course, audio, resource, or booking a 1:1 online session you agree to be bound by these Terms.

1. Who we are

• Provider: Calm Mind Collective ("we", "us", "our")

• Contact: hello@calmmindcollective.co.uk

• Services: online courses, downloadable audios/resources, and 1:1 online hypnotherapy/consultation bookings.

1. Acceptance and eligibility

• You confirm you are 18 or older (or have parental/guardian consent if permitted by local law).

• You confirm the information you supply is accurate and you have authority to use the payment method provided.

1. Orders, pricing and payment

• All prices are shown in GBP, inclusive of applicable VAT.

• We accept payments via Stripe. Paypal or Bank Transfer. Payment is taken at the point of purchase/booking.

• We reserve the right to correct pricing errors and to refuse or cancel orders where an error is discovered. If we cancel after payment, we will refund in full.

1. Digital products (courses, audios, resources)

• Access: After successful payment you will be granted access according to the product description (immediate, timed access, or membership).

• License: We grant you a non-exclusive, non-transferable, personal licence to use the digital products for your own private, non-commercial use unless a separate commercial licence is purchased. Redistribution, resale, sharing access credentials or posting full materials publicly is prohibited.

• Delivery: Downloadable files or account access details will be sent to the email you provide. It is your responsibility to maintain secure account credentials.

• Refunds: Digital content is generally non-refundable once downloaded or accessed. Where the Consumer Rights Act or other applicable law gives you the right to cancel or obtain a refund (for example, within 14 days for certain distance contracts), we will comply. For subscription or ongoing access products, see our cancellation policy below.

1. 1:1 online sessions (bookings)

• Booking and Confirmation: Bookings are confirmed on receipt of payment and any required intake forms. You must complete any required pre-session forms honestly and in a timely manner.

• Professional status and scope: We provide hypnotherapy/coaching resources and sessions. This is not a substitute for medical, psychiatric or emergency care. If you have serious mental health concerns, please consult a suitably qualified medical or mental health professional before booking.

• Consent & suitability: By booking you confirm you have read and consent to any client intake information and that the treatment is suitable for you. If we assess a client as unsuitable, we reserve the right to refuse or terminate sessions and will refund any prepaid fees for those sessions.

• Session format and technology: Sessions are delivered remotely via Teams. You are responsible for your internet connection, device, and privacy during sessions. We are not responsible for technical failures beyond our control.

• Recordings: Sessions will not be recorded by us unless agreed in writing. If you wish to record, both parties must agree in writing before recording.

• Cancellation and rescheduling: You may cancel or reschedule a session by providing at least 48 hours’ notice. Cancellations with less than 48 hours’ notice may be charged in full.

• No-shows are chargeable in full. If we need to cancel, we will offer an alternative appointment or a full refund.

• Late arrival: Sessions end at the scheduled time; late arrival reduces session time without refund unless agreed otherwise.

1. Subscriptions and memberships

• Renewals: Subscriptions auto-renew unless cancelled by you before the renewal date. You must cancel via your account or by contacting us.

• Price changes: We may change subscription prices; you will be notified in advance and given a right to cancel prior to the next renewal.

• Cancellation and refunds: See cancellation procedure and refund policy; refunds for partial periods are handled as stated in your plan description or applicable law.

1. Intellectual property

• All content on the Website and in products (text, graphics, audio, video, logos, course materials) is owned or licensed by us and protected by copyright and other IP laws.

• You may not copy, reproduce, modify, distribute, publish or create derivative works without our prior written permission (except as permitted under the personal licence in clause 4).

1. User accounts and security

• You are responsible for keeping your password and account details secure. You must notify us immediately of any unauthorised use of your account.

• We may suspend or close accounts that breach these Terms or for security reasons.

1. Liability and disclaimers

• Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, or for fraudulent misrepresentation, or any other liability which cannot be legally limited.

• To the maximum extent permitted by law, our total liability to you for any loss or damage arising under or in connection with these Terms shall be limited to the amount you paid to us in the 12 months preceding the claim.

• We provide educational and therapeutic services but cannot guarantee specific results. You attend sessions and use materials at your own risk. We are not liable for indirect or consequential losses except where prohibited by law.

1. Health information and special category data

• You may be asked to provide health or other sensitive information if relevant to your therapy. By providing such information you explicitly consent to its processing for the purposes of providing services. We will process special category data only where necessary and in accordance with applicable data protection law (see our Privacy Policy).

1. Consumer rights and refunds (UK/Distance contracts)

• If you are a consumer, certain statutory rights apply under distance selling regulations and the Consumer Contracts Regulations. For digital content, once download or streaming access has begun with your consent you may lose the right to cancel. For services, cancellation rights may vary.

• If you believe you are entitled to a refund or have a consumer rights issue, contact us at [email address] first. If unresolved, you may refer to the relevant alternative dispute resolution bodies or your local Trading Standards.

1. Changes to services and these Terms

• We may update these Terms from time to time. For material changes we will notify you by email or prominent notice on the Website. Continued use after changes constitutes acceptance.

1. Complaints and contact

• For complaints about services, purchases, or bookings contact: [email address] with full details. We will acknowledge within [5] business days and aim to resolve within [30] days. If unresolved, you may pursue legal rights or, where applicable, use relevant ADR schemes or consumer protection bodies.

1. Third-party links and services

• The Website may include links to third-party services (Systeme.io, Jotform, Stripe, Cookiebot, Hostinger). We are not responsible for their content or practices. Their terms and policies apply to their services.

1. Suspension and termination

• We may suspend or terminate access to products or services where you breach these Terms, for fraudulent activity, or for legal/compliance reasons. On termination we may delete your account and materials subject to our Data Retention Policy.

1. Governing law and jurisdiction

• These Terms are governed by the laws of England). Disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

1. Entire agreement

• These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and us regarding the services and supersede prior agreements.